When Management Indicators Make Work Harder and Less Satisfying: The Case of Personal Support Workers in Ontario

Martin Chadoin, Karen Messing, Tamara Daly, Pat Armstrong, Vishaya Naidoo, Charlotte Rowell, Iffath Syed and Ruth Lowndes (October 7-9, 2014) “Quand les indicateurs de gestion dégradent le travail: Le cas de préposés aux bénéficiaires en Ontario,” 45th Annual Conference of the Association of Canadian Ergonomists, Montreal, Canada.